Well after a lot of hassle and irritation today I received a parcel from Samsung containing my replacement laptop !!! Hurrah! Although it isn't the same model as my previous one it is brand new and very nice :) Because its a replacement not a repair I have lost some of my old files etc which can't be helped I tried to back up as much as I could but I suppose I will have lost some bits :( Never mind to apologise for all the hassle they also included £20 worth of Marks & Spencer vouchers which I am going to use for some of my Christmas shopping - result ! Anyways normal service will hopefully be resumed asap I have loads of posts to catch up on so expect some regular postings from now on xx